New growth - Working with Sales Reps

If you’ve tried going out and contacting stores on your own, I’m sure you’ve experienced how long it can take to land accounts and the large amount of work it takes to maintain them. A lot of people go to trade shows in order to hit a large group of potential buyers at once, which can work, but in a previous article, I’ve also outlined why doing the hard work yourself can save you money due to the trade shows being so expensive and hard to recoup those funds.

I should say that my experience so far working with outside sales reps(people who travel like old door to door salesmen) came about randomly and fell in my lap a bit. I’d been going after stores on my own and since my line focuses on literature, I was approaching large indie bookstores with my cold calls. I’d landed Powell’s in the Portland area with that method and developed a good relationship over about a year’s time. One day I got a call from a sales rep saying he’d gotten my info from the buyer at Powell’s and wanted to talk to me about representing Miles to go. My first question was if he had a retainer and he said no and mentioned it’s a percentage of each sale that his company gets. If you aren’t familiar with what a retainer is, it’s when you pay someone X amount of money upfront and they work their way through that. Once it’s depleted, you start again. Lawyers do this often and it can be a really hard thing to swing as a small business.

At the time, my wholesale sheet had about 18 shirts offered in total. We spoke for an hour or so and he expressed that he sold to the gift sections of bookstores only. The exact spot I wanted miles to go to be and that he’d been doing it for over 20 years. Of course I got on google and looked him up as we spoke and mulled over all of it and called him back the next day to say, let’s do it!

Some things to consider before working with a rep:
• Can I afford the potential new growth in wholesale? As you may know, wholesale rates are 50% of retail, so the margins are already smaller and then on top of that, their company wanted 15% of any sales they made. At $12.50 per tee, that makes my take home $10.63 on a sold tee.

• Tying into the above point, can I afford to reprint items quickly to fulfill orders with such small margins?

• Is this rep going to represent my brand properly and do they have access to the stores I want to be in?

• What do I need to produce for their team? The reps will need samples, printed line sheets(see previous article about what one is) and you will need to commit to stocking the specific items you offer for that season.

• Payment terms can be discussed with whatever works best. I send commission reports and payments monthly, but some people do quarterly. At the end of a month, I calculate all paid orders in an excel file, figure out their 15%, send a check out and email the report.

Some things stores will not only request, but expect:
• They may offer a credit card on first orders, but the majority will want to be on net 30 terms. Be prepared for a lot of stores to be late on payments as well.

• Stores want free shipping to their location. I set a min order to get free shipping and I charge ½ shipping cost on orders under that amount to try and make sure they hit the quantity I want them to be at.

• Many want an immediate shipment, although some stores will order for a ship date a month or so in advance(not as common). That means you need to have stock on hand to ship and if you need to reprint, you should be able to get it out the door within a week or so.

Once we got things rolling, samples sent to the team and they were able to get out and start selling, everything started moving pretty quickly. Within the first month, their team added 15 new stores to the measly 3 I’d had at the time. Within the first year of working together, I went from 3 stores to over 100 and it’s been pretty crazy keeping up with everything, but a challenge I was ready to take on. Through the suggestions of my main sales rep, also named Greg, I produced tote bags, greeting cards and journals that have all done very well. I’d made tote bags to sell online in the past, but no one bought them, so I was weary. Barely anyone still buys them online, but I sold a few thousand this year to stores, so his suggestions paid off.

The first rep I started working with had a team of 3 people and they covered a specific territory(NW region of the US). As they saw sales of my items going well, they introduced me to a team of reps on the East Coast, Canada and the SE of the states. Because each sales team has a certain territory, having reps in another area is not competition for them. Through working with the first team, I also was introduced to one of the largest distributors in the country and have begun working with them as well. That company works off of a warehouse scenario and net 90 payment which has been an interesting challenge. What happens is that they requested a specific starting inventory of a set group of items, I produced them and sent them to their 4 warehouses. When a store orders, they ship my items along with whatever else the store ordered from their catalog. From point of sale, it’s 90 days until I get paid! Their initial stocking order was about $15k worth of product and not a scenario I’d suggest to anyone starting out in wholesale. We selected a group of my best sellers, so that if I had to get the product back, it would be items I knew would sell through.

None of this would have happened had I not first done my own legwork and landed a great account on my own. It got my product in front of more people and in my case, the right person who saw that we could make good money together. Each area that I have a store location will have a slight spike in online orders as well. A store will only order a certain percentage of what I offer online, so a customer who buys in a store may look online and pick up more tees that they can’t buy locally. My total revenue doubled last year from adding on reps, but like anything else, the more you make, the more you spend, so there were a lot of potential freak out moments as the waxing and waning of my bank account was happening. At this point, things have settled down a bit thankfully and have found more balance, creating less freak out moments. Sales keep coming in and although I may have to track down a store for a late payment, the work of going out and calling a ton of stores has been lifted off of my shoulders.

There’s no way I could have expanded as quickly as I did and to the exact market I needed so quickly without the sales reps. I know my niche is pretty specific and I lucked out by finding reps within the industry I needed, but it’s a sign that there are people out there who may do the same thing that could help your brand. I’m thankful that that first rep understood I was new to this and he was done to ease me into it. He’d asked me what I could handle monthly initially, because he didn’t want to overload me with too much to a point that I couldn’t produce it and we grew from that as I could handle more. From having only 18 tees offered, I now offer 40+ tees wholesale, 20 totes, 12 greeting cards and packs and 12 hardcover journals. If you want to find reps, do your research and look for someone who works in the exact market you want to be in and ease into it. As great as it would be to have a team bring in $30k in a month, you need to be able to produce all of it and creating a good relationship with your reps and stores is very important. It’s better to under promise and overperform than it is to claim you can handle more than you really can. Having a sales team behind you can help you get to places that would be too hard to do on your own. If like me, you are a one person company, there’s only so much you can do by yourself and having a team supporting you can be a great relief and a fast track to expansion.

My experience selling to big box retail via Urban Outfitters

Who doesn’t dream of their brand going mainstream and getting into large retail stores? How cool is it to imagine your design selling at Urban Outfitters, Macy’s, TopShop or Nordstrom? I was selling at a trade show years ago and was approached by a few big box stores and although at the time, my gut said that I wasn’t financially in a place to do it, I did approach Urban Outfitters a few years later to test it out. As Mark Brickey from the Adventures in Design podcast said in our interview, “if the biggest guy in town becomes your worst customer, then why is that the goal we strive for?” I’m paraphrasing, but this statement is something to consider. Below is my experience selling with Urban. I have seen it work for a few people, but for me, it helped me change my path.

I found a contact at UO and hustled my way into sending samples to that person and pushing to get picked up. You can read about how I did that in the cold calling article. Once he had the samples, months went by as they were pitched in meetings to try and get something picked up. Regardless of my suggestion for which designs would be best, they chose one that had a very narrow audience and then tried to push it as a tiger design and not Life of Pi or anything relating to it. Instant fail out of the gate. I suggested they pick up my Moby Dick design which has proven to be a top seller in general public selling situations and that was of course ignored, so the test order for Life of Pi was submitted.  If you are looking for a contact, try searching LinkedIn for a buyer in the department you need, find their name and cold call the home office and just try to get them on the horn or send samples to them and follow up.

Big box retail companies each have their own system in place for handling an order. UO’s is called Urbnvendor(if I recall) and you need to do all things related to the order through that system, including accepting the PO(purchase order) to ordering UPC labels, printing shipping labels, submitting your invoice, etc. The software is incredibly complicated and not very user friendly. Navigating just accepting the PO had me on the phone with them to even do that.

Pricing They offered me $6.30 for a 100% cotton tee. It didn’t matter that I use a nice quality blank or print with higher quality discharge inks. That’s the price they offered. I negotiated a price of $7 for the test order, but the agreement was that if they picked it up for all of the stores, they wanted $6.30. It’s a take it or leave it approach. I’m sure you are already thinking, crap, there’s barely any profit at that price, even if you are making 500 shirts. You are correct. I print my own shirts, so I was able to skim a little higher margins, but it’s still barely anything to begin with. The way people get away with orders to big box is by either producing overseas or by going to shops that often print for retail. They never touch the goods, the shop handles all aspects of printing, packaging, etc and you just pay them and choose to make small margins for being hands off.

Packaging Big box stores have strict ways of labeling your packages. Each item needs to be individually bagged and tagged with the labels you ordered through their vendor. For t-shirts they need to be in a choke hazard warning poly bag as well. If you mislabel a box or item, you will be fined and they will deduct it out of your payment. It’s pretty nerve racking to work through that first time.

Payment If I recall, UO was on either net 60 or net 90 from when I submitted the invoice. The invoice gets submitted after everything has shipped, so all costs incurred in production fall on you. They did pay on time when it was due, so I will give them that. From time of my investment into production to when I got paid was about 120 days total. This is how big box retailers work, so if you are interested in working with them, expect this kind of timeline for payments.

Sometimes there are perks to being the wallflower that stays out of major retail. For the bulk of us, it’s an entirely different world of production and functionality than what we are used to. I can’t say I regret doing the test with Urban, because it quickly taught me that it was not the avenue I wanted to pursue with my brand and led me to start targeting the right stores that understood my product better. When I look back at what I thought was decent volume and a nice paycheck at the time, all I see now is a lot of work and really no profit after factoring in labor and headaches. My normal accounts pay 2x what they offered and although my experience was to pursue UO, the offers I got from other major retailers all have fallen into a similar pricing scheme and scheduling. If a product does well and you can ramp up production to still have some skin in the game, than it may be worth it for you. I’ve known people who did runs with Urban, it sold great and they not only were selling thousands of shirts, but their items ended up all over the place, including tv shows, movies, etc. Selling to a retail outlet that is mass market does open the possibility of your product getting into the hands of people who can bring attention.

My goal with this article was to outline some things to expect from major retail so you can decide if it fits your vision of your brand. If you can factor in the amount of advertising that comes into play by having your product in front of a lot of people, than it could be worth going after. Your shirt on a celebrity or tv show can bring great exposure that would easily make up for the low margins via increased direct sales. It’s a value proposition that should be considered when approaching or deciding about working with a major retailer. For me, it sent me on a more direct path towards my exact target market, so I am thankful that I went through the process. If they pick you up nationwide, you are looking at possibly thousands of shirts a month and that can expose your brand to new people very quickly. It simply just wasn’t my bag or the direction for miles to go to persue.


*Please do not email me asking who my contact is/was at UO.  If you read this article and couldn't pick up that you need to search it out on your own and an easy way to try it, I definitely can't help you.  

Tons of vault designs coming back! One each friday for the next few months

After realizing so many people are not familiar with the bulk of designs I have done in the past, I am releasing one vault design each week for the next possibly 4-5 months, each friday.  They will go live at midnight thursday EST(12am friday/ 9pm thursday west coast).  Some will have limited variants added in, but most will be an open edition.

There are the first 4: House of leaves, Brave New World, the Master & Margarita, Alone by Poe.

Miles to go Greg’s 15 tips for entrepreneurs.

Miles to go Greg’s 15 tips for entrepreneurs.

  1. Anyone who tells you to fake it until you make it hasn’t made it.
  2. Work harder than everyone else.
  3. In the beginning you will be pulling double duty working and starting your business and you have to be willing to put in really long days. Too bad, we’ve all had to do the same thing.
  4. Don’t spend all of your money on your first run of products. Things always change from what your first idea was and you want to be able to have money to make new things.
  5. If it sells out, you can always make more.
  6. Date someone who is inspired by your work ethic and understands it, not someone who views it as a detriment or point of contention.
  7. Getting feedback and constructive criticism is always good, but the final decisions need to be made based off of what you think is right.
  8. Pursue a business that will keep you inspired and is true to you. Honesty in what you do is recognized.
  9. Be willing to say no to opportunities that are too big for where you are realistically. Going broke producing something you can’t afford to make is a bad idea. Get their contact and follow up when the time is right.
  10. If you are trying to chase a fad, you’re already too late.
  11. Don’t be afraid to cold call. Some of my largest accounts were landed by picking up the phone, sending samples and following up after.
  12. You will have some pretty big failures and you need to learn from them and keep moving forward.
  13. Stay humble and share your knowledge with others.
  14. Every market is oversaturated. The people in it for the wrong reasons weed themselves out quickly, so don’t concern yourself too much unless your competition is hungrier than you are.
  15. If you ever think there’s nothing to do, you are wrong and being lazy.